Welcome to Traveks! These Terms and Conditions govern your use of our website and our services, including tour bookings, accommodations, flight reservations, and travel-related experiences. By using our site or making a booking, you agree to these terms. Please read them carefully.

1. About Us

Traveks is a travel platform established in 2013, specializing in guided tours, accommodation, transportation, and customized travel experiences. We operate with a core team and a network of trusted local guides and service providers.

2. Eligibility

By using our website or booking a service, you confirm that:

  • You are at least 18 years old.
  • You have the legal authority to enter into binding contracts.
  • All information you provide is true, accurate, and complete.

3. Booking & Payment

a) Bookings:

  • All bookings are subject to availability and confirmation.
  • Certain services may require a deposit or full payment in advance.
  • A booking is confirmed only after payment is processed and a confirmation email is issued.

b) Payments:

  • Payments can be made via accepted online methods on our website.
  • All prices are shown in [Insert Currency] and include applicable taxes unless stated otherwise.

4. Cancellations & Refunds

a) By the Customer:

  • Cancellations must be made in writing via email.
  • Refund eligibility depends on the cancellation notice period:
    • 100% refund if cancelled [X] days before the departure date
    • 50% refund if cancelled [X] days before
    • No refund if cancelled less than [X] days before

(Some bookings may be non-refundable or subject to third-party policies. This will be stated clearly during checkout.)

b) By Traveks:

  • We reserve the right to cancel a trip due to insufficient bookings, unforeseen circumstances, or force majeure events (e.g., natural disasters, pandemics).
  • If this happens, you will be offered a full refund or the option to reschedule.

5. Travel Insurance

Traveks does not provide travel insurance. We highly recommend that all customers obtain personal travel insurance that covers health, cancellations, loss of luggage, and unexpected disruptions.

6. Customer Responsibilities

By joining a tour or using our services, you agree to:

  • Follow local laws and respect local customs
  • Comply with the instructions of your tour guide or trip leader
  • Be punctual and responsible for your own belongings
  • Disclose any medical or physical conditions that may impact your participation

We reserve the right to remove participants who act in a way that endangers others, disrupts the experience, or violates these terms.

7. Liability Disclaimer

While we strive to ensure a smooth experience, Traveks is not liable for:

  • Personal injury, illness, death, or property damage
  • Flight delays, baggage loss, or missed connections
  • Issues caused by third-party providers (hotels, airlines, guides)
  • Circumstances beyond our control (weather, strikes, pandemics)

Our maximum liability in any case shall not exceed the total amount paid for the affected service.

8. Changes to Itinerary

We reserve the right to make minor changes to the itinerary (e.g., due to weather or local conditions) without prior notice, provided it does not materially affect the trip experience. In the event of major changes, we will inform you as early as possible.

9. Intellectual Property

All content on the Traveks website, including logos, text, images, and videos, is the property of Traveks or its licensors. You may not copy, modify, or distribute any content without prior written consent.

10. Privacy

Your privacy is important to us. Please read our full [Privacy Policy] to understand how we collect, use, and protect your information.

11. Governing Law

These Terms & Conditions are governed by the laws of [Insert Country or Jurisdiction]. Any disputes will be resolved in the courts of [Insert City or Region].

12. Contact Us

If you have any questions regarding these Terms, please contact us at:

Email: info@traveks.com
Phone: +38344100454
Address: Royall Mall, Prishtina