At Traveks, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who We Are

Traveks is a travel service provider offering guided tours, flight bookings, accommodations, and curated travel experiences worldwide. Our headquarters are located in Kosovo, Royall Mall – Prishtina, and we operate with a team of dedicated staff and local collaborators.

2. Information We Collect

We collect the following types of personal data when you use our website or services:

a) Information You Provide Directly:

  • Full name
  • Email address
  • Phone number
  • Travel preferences and interests
  • Billing and payment details (when booking)
  • Passport and visa information (for international travel if needed)
  • Emergency contact (optional during trip registration)

b) Information Collected Automatically:

  • IP address
  • Browser type
  • Device type
  • Geographic location
  • Pages visited and time spent on site
  • Cookies and usage data (see Cookie Policy)

3. How We Use Your Information

We use your information for the following purposes:

  • To process bookings and reservations
  • To provide customer support
  • To personalize your travel experience
  • To send travel updates, itineraries, and confirmations
  • To send marketing and promotional content (if consent is given)
  • To improve our website and services
  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following legal bases under GDPR:

  • Consent: For sending promotional emails or newsletters
  • Contractual Necessity: For processing bookings and providing travel services
  • Legal Obligation: For complying with legal requirements
  • Legitimate Interest: For improving services and preventing fraud

5. Sharing Your Information

We may share your data with:

  • Trusted travel partners (e.g., hotels, local guides, transport providers)
  • Payment processors
  • IT service providers (for hosting, email, and analytics)
  • Legal authorities when required by law

We never sell your data to third parties.

6. International Data Transfers

As we operate globally, your data may be transferred outside the European Economic Area (EEA). We ensure all transfers are compliant with GDPR, using appropriate safeguards such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain your data only as long as necessary:

  • For the purpose it was collected
  • To comply with legal obligations
  • To resolve disputes and enforce agreements

Booking-related data is typically kept for 6 years.

8. Your Rights (Under GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to data processing
  • Withdraw consent at any time
  • Request data portability

To exercise any of these rights, email us at [insert contact email].

9. Security Measures

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

10. Cookies

We use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings. For more details, see our [Cookie Policy].

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies separately.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our website after changes constitutes acceptance.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Email: info@traveks.com
Phone: +38344100454
Address: Royall Mall, Prishtina